How we collect information and what we collect
We collect personal information when we are, or propose to be dealing with, or providing or marketing our services to you and other potential clients. We only collect personal information from you which is reasonably necessary for us to know in order to provide our services to you, meet our professional obligations and conduct our business.
Personal information that we collect may include:
- your name, date of birth, contact details (including email addresses), occupation, job title or position, your expertise or your business name;
- copies of photographic identification;
- information that relates to your interests and any professional memberships and associations;
- usernames which identify social media accounts operated by you;
- your payment details;
- other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations;
- in cases where you have applied for a job with us, information such as your name and contact details, your work history and information collected when conducting relevant reference checks; and
- other personal information collected in the course of providing legal services to you or to someone else.
We may collect information from you in a number of different ways, including:
- online via our contact form, by email, via our email subscription service provider, or through social media direct messages;
- face to face with you;
- on the telephone with you; and
- from third parties.
Where reasonably practicable, we will collect your personal information directly from you.
Collection of your personal information on this website
Sometimes we may collect your personal information via this website when you provide it to us, for example, when you fill out and submit a contact form.
When you visit this website or download any information from it, our Internet Service Provider makes a record of your visit and may record the following information:
- your Internet address;
- your domain name;
- the date and time of your visit to the website;
- the pages on our website that you visit;
- the type of browser that you are using; and
- links from other sites that you have accessed in order to access our website.
We use this information for website development purposes and the data is displayed to us as a statistic, without reference to your name.
Our website contains links to other websites and we are not responsible for the privacy practices adopted on other websites.
Whilst most internet browsers are set to accept cookies, you can set your internet browser to reject cookies, or to notify you when they are being used. If you reject cookies, you may limit the functionality of the website during your visit.
The Facebook pixel is installed on this website and captures your use of this website for Facebook ad retargeting purposes.
How we store your personal information
We use a variety of physical and electronic security measures, including restricting physical access to our printed files, password access to our online systems and secure databases to keep your personal information secure.
If you use the Internet to transmit to us any information, including your email address and contact information, you do so at your own risk. There are security risks in the use of the internet.
How we use your personal information
We use your information to deal with you, market our services to you or others (including direct marketing by email, text, calls or targeted advertising), provide our services to you and invoice you. We also use your information to comply with certain laws and regulations.
We may disclose your personal information for the purposes for which it was collected to:
- entities or individuals who assist us in providing our services, including our employees, any agents and barristers;
- courts, tribunals, regulatory authorities and law enforcement officers;
- any third party to whom you authorise us to disclose it;
- social media channels on which we have a presence; and
- where we are required or authorised to do so by law.
This may in some cases involve sending and / or storing your information in an overseas jurisdiction.
We are bound by professional obligations of confidentiality and legal professional privilege. We will always deal with and protect information we receive (including any personal information) in accordance with these obligations.
We may use and/or disclose your personal information for other purposes that are secondary to the purpose for which we collected it and for which you would reasonably expect us to use it. These might include purposes:
- for which you have given your consent;
- to establish, exercise or defend our legal rights; or
- which we are required or permitted by law.
Storage of information outside of Australia
We do not generally transfer personal information overseas unless required by law or enforcement activity or unless otherwise working with international service providers. There may be times when we store personal information with parties who have been contracted to provide technological solutions. For example, we utilise international cloud computing services for e-mail storage and to store personal information that we collect. Countries in which such data may be stored may include (but are not limited to) the United Kingdom, Japan, Netherlands and the United States. Although information is encrypted where possible and efforts are made to protect your personal information, when you agree to this policy you acknowledge that we will not be responsible for the overseas third party.
Your access to your personal information and your right to correct it
You have a right to access most personal information we hold about you and the right to ask us to correct any information that you believe to be incorrect. We will require you to provide us with suitable evidence to verify your identity as well as to specify which information you require.
Please contact us on 07 5575 9990 or via email to email@example.com to request access to your information, or if you have a complaint concerning the privacy of your information. Any complaint will be appropriately investigated and the outcome of that investigation communicated to you within a reasonable period of time (allow for 30 days). If you are not satisfied with the outcome or the handling of the complaint by us, you can contact the Office of the Australian Information Commissioner.